1. What we provide. We arrange vehicles with drivers for airport transfers, city charters, intercity transfers and custom itineraries in Shanghai, Jiangsu and Zhejiang. The service is performed by the vehicle operator stated in your confirmation; we remain your point of contact for the booking.
2. Quotes. Quotes are issued in CNY and are valid for the period printed on the quote, normally 7 days. Each quote lists what is included and what is not. Tolls, parking and driver meals are included where the quote says so; overtime and extra mileage are charged as stated in the quote.
3. Confirmation. Submitting an inquiry does not create a booking. Your booking exists only after we confirm vehicle and driver availability in writing. Until then the status shown in your account is Awaiting quote or Awaiting confirmation.
4. Changes and cancellation. You may change or cancel free of charge up to 24 hours before the agreed pickup time unless your quote says otherwise. Cancellations later than that, or a no-show, may be charged in full or in part as stated in the quote.
5. Waiting time. Airport transfers include 60 minutes of free waiting from the actual landing time. City charters and intercity transfers include 15 minutes of free waiting at the pickup point. Beyond that, waiting is charged at the hourly rate in your quote.
6. Passengers and luggage. Passenger and luggage numbers must match the vehicle class booked. Child seats are available on request and must be requested in advance. Smoking, alcohol and illegal goods are not permitted in the vehicle.
7. Delays outside our control. Traffic, weather, road closures and airline delays can affect timing. We will adjust the plan and keep you informed; we are not liable for losses caused by events outside our control.
8. Payment. This version of the website does not take online payments. The payment method is agreed in writing after confirmation.
9. Governing law. These terms are governed by the laws of the People Republic of China. Disputes are submitted to the competent court in Shanghai.
10. Contact. Shanghai Zhengli International Trading Co., Ltd., Building 8, No. 1098 Chuansha Road, Pudong New Area, Shanghai, China. Email jennyzhang8889@outlook.com.